Warranty covers damage or wear deemed due to a manufacture's defect. For warranty assistance please call us at (530) 243-2323 or email at firstname.lastname@example.org to receive an RA (Return Authorization) number and directions on returning the item to us. Please do not send your product to us without an RA number. This could delay any possible warranty that may be available. Also some companies are better equipped to handle warranties directly and this may speed the process up for you often times. Warranties are provided by the brand manufacturer. If your item has a defect attributed to the manufacturer and not caused by you and it is within the company's warranty period the item will be repaired, replaced or you will be given a credit at the discretion of the manufacturer.